Support

Quick, human help when you need it. Most questions are resolved the same day.
Prefer email? Reach us at support@restaurantassist.app

Start here

2-minute checklist

If something isn’t working

  1. Go to Dashboard
  2. Paste your API key (from the email)
  3. Click Load my account
If you just checked out, wait 30–90 seconds while Stripe finishes provisioning.

Didn’t get your API key?

  • Check Spam / Promotions
  • Click “Not spam” so future emails land in Inbox
  • Still missing? Email support with the checkout email you used

FAQ

Common questions
Where do I find my API key?

After checkout, we email your API key to the email you used. Copy it, then paste it into the Dashboard. You can click Save key locally to remember it on that device.

The Dashboard says “Not connected”. What do I do?
  • Make sure the API key is fully pasted (no extra spaces)
  • Click Load my account
  • Hard refresh the page (Ctrl + Shift + R)
  • If you just paid, wait 30–90 seconds and try again
Why is Generate disabled / not working?
  • You must have a valid API key pasted
  • You must paste a customer review
  • If billing is inactive, requests can return 402
Do you post automatically to Google/Yelp/Facebook?

Right now, the MVP is “copy/paste”: we generate your reply, you post it. Google Autopilot is planned as an optional add-on (connect once).

Do you store my reviews?

RestaurantAssist uses the review text to generate a reply. If we store anything for product improvement, it will be limited and used responsibly. If you want deletion help, email support.

Billing help

Plans & status

If you see a 402 error

402 usually means the subscription is inactive (past_due/canceled). Email support and include:

  • Your checkout email
  • Your business ID (if you know it)
  • What you’re trying to do (ex: Generate reply)

Want to upgrade / cancel?

Email support and we’ll help immediately. Billing portal access will be added to the Dashboard soon.

Contact Support

Usually same day

Email

Include your checkout email + what you’re seeing. Screenshots help a lot.
Email support Billing help Report a bug Feature request

System status

All systems operational
  • API: Operational
  • Dashboard: Operational
  • Billing (Stripe): Operational
  • Email delivery: Operational
Last checked: today

Common issues we see

Quick checks
  • API key pasted with extra spaces at the start or end
  • Clicked Generate before clicking Load my account
  • Tried immediately after checkout (Stripe needs ~30–90 seconds)
  • Subscription is past_due or canceled
  • Browser cached an old version of the page
Tip: Try a hard refresh (Ctrl + Shift + R) before emailing support.

What RestaurantAssist is (and isn’t)

  • Is: paste review → generate reply → copy & post
  • Is: consistent brand voice + urgency flags
  • Isn’t: a chat tool with prompts and “guess the tone”
ChatGPT gives answers. RestaurantAssist runs the process.
© RestaurantAssist • Email support@restaurantassist.app